Datalens, a global leader in data engineering and AI solutions, has announced the acquisition of OneClick Technologies, a niche provider of GenAI and customer experience (CX) solutions. This strategic move expands Datalens’ end-to-end data-driven solution portfolio. It reinforces its commitment to delivering cutting-edge AI-powered insights and automation for its trusted partners and customers.
Unifying AI, data, and customer experience
By integrating OneClick’s expertise in GenAI-driven knowledge management, enterprise search, and customer engagement with Datalens’ robust capabilities in data engineering and AI-driven solutions, the combined entity aims to revolutionize how businesses extract value from their data. Together, they will enhance personalized customer experiences. They will also drive business success through automation and intelligent insights.
“At Datalens, our mission is to help businesses unlock the exponential value of their data by leveraging next-generation AI technologies,” said Karthik Santhanam, CEO of Datalens. “This acquisition is not just about expanding our services—it’s about creating a unified ecosystem where data intelligence meets advanced customer experience management. By bringing Datalens and OneClick together, we are establishing a one-stop solution for data-to-AI transformation.”
Empowering businesses with a 360° digital transformation approach
With OneClick’s industry-leading SaaS products in GenAI-driven knowledge and customer experience management, combined with Datalens’ advanced capabilities in data engineering, analytics, and cloud solutions, businesses will gain access to a comprehensive digital transformation strategy.
The acquisition will enable organizations to:
- Leverage data-driven insights: Transform complex data into actionable intelligence for proactive decision-making.
- Optimize customer engagement: Deliver hyper-personalized customer experiences using AI-driven automation.
- Enhance operational efficiency: Streamline customer service workflows while reducing operational costs.
Expanding global reach and market influence
This acquisition significantly strengthens Datalens’ global footprint, particularly in the ASEAN region. OneClick has a strong presence there. The combined entity now supports over 770 million users and...
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